Industrial distribution giant HD Supply is the No. 1 national supplier of waterworks products. Two keys to its success are having a wide array of offerings to meet the needs of contractors and municipalities, and a 96 percent order-fulfillment rate. Paul Iaderosa, Senior Vice President of Operations, Sourcing, Distribution Services and Canada, tells us more about this HD Supply line of business.
Q. Please provide a brief overview of HD Supply’s waterworks offerings.
Paul Iaderosa: HD Supply offers a complete line of products that are instrumental in water and wastewater building, maintenance, and repair. These include pipes, valves, hydrants, fittings, metering systems, casting, and much more. In addition, HD Supply provides several value-added services—such as inventory management, water system audits, and control valve testing and repair—to support both municipal infrastructure and residential and commercial construction.
Q. What are some differentiators that distinguish HD Supply from the competition?
Mr. Iaderosa: HD Supply has a unique Customer Advantage Program (CAP) that provides advanced materials management capabilities at no cost to our customers. Through CAP, we provide valuable services such as invoice coding, project estimating tools, and online project tracking.
Q. How does HD Supply ensure that customers’ delivery needs are met?
Mr. Iaderosa: HD Supply has over 265 locations in 41 states providing waterworks and fire protection supplies to customers. Plus, we have over 1,000 delivery vehicles and a top-notch team focused on providing superior, localized service.